- Return Policy
Our Silent Canvas accepts returns for damaged and defective merchandise. We can also accept returns for store credit and exchanges for unopened merchandise. Please contact customer service within 30 days. Simply email us at firstname.lastname@example.org and we will provide you with a return authorization number. When the return is authorized, you must include this number, along with your return address and the item that you wish to return.
The full cost of purchase for the actual product will be credited to your credit card or issued to you in store credit depending on the situation. Our Silent Canvas will provide a credit for shipping charges only for orders that shipped incorrectly or were damaged during delivery. Shipping costs for all other returns are not refundable...sorry. Additionally, return shipments cannot be sent COD.
1. Contact Customer Service at email@example.com to obtain a Return Authorization number.
2. When you email Customer Service, please provide the following information in order to facilitate the process:
Order confirmation number
Your email address
Your phone number
Reason for return
3. Re-pack the product and send it back.
Be sure to include the Return Authorization Number (RA#).
Enclose the item(s) with the original invoice in a secure package.
Place the return label (if applicable) on the package and ship it back to us at:
Our Silent Canvas
107 Tinker St. #1A
Woodstock, NY 12498